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Course overview

This online awareness training provides an understanding of how to develop continuous improvement projects and applying SIPOC and PARETO analysis in your business. This e-learning course has been developed to assist individuals and teams in businesses across all sectors to improve productivity and apply continuous improvement.


45-60 minutes.

Course content

This e-learning course will cover the following:

  • Understand inputs and Outputs in business processes
  • The KANO Model
  • SIPOC Analysis
  • Opportunities for improvement in your processes
  • Measuring process steps
  • Showing data with PARETO analysis


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